Here's what I've learned, which jives with our experience:
Macs made prior to the M3 chips (Intel or M1/M2 before November of 2024), do not have hardware decoding for the AV1 codec, and Safari doesn't have the software. So, to play AV1, one only needs to use a different browser like Chrome or Firefox.
I hope this helps somebody, and I hope this isn't a big inconvenience to my listeners. If anyone has input on this, I'd be grateful to hear it. Thanks!